PROliance Service Advisor

February 2018

“An ounce of prevention is worth a pound of cure.” - Benjamin Franklin

Are you planning for the installation of new equipment? Several steps need to be accomplished prior to the arrival of a Key Technology Service Technician. In this edition of the Service Advisor, we will go over some of the activities you need to complete before our technician arrives to finalize installation.

Preparing for Equipment Installation

Start by reviewing the Technical Manual and the drawings supplied with your Key Technology equipment for installation steps and important technical details. In some cases, we can supply a checklist to help you ensure the equipment is ready for one of our technicians to finalize the installation. If you need Technical Manuals or drawings, contact us at service@key.net.


Service Technician

Receiving and placing the equipment

Your equipment may arrive in a crate or on a skid. It is important that you inspect it fully for damage and ensure you have received everything listed on the packing list.

You will need an overhead crane, or a forklift that can safely lift the weight of your equipment. Refer to the Technical Manual and drawings for special lifting requirements. Take extreme care when moving the skids, crates and/or equipment.

Do not hesitate to contact us with any questions about your new equipment.

Check immediately upon receiving your equipment:

  • Is there visual damage to the crates, skids, boxes, packing, or equipment? If so, take photos and send to service@key.net with your order information.
  • Did you receive all the items listed on the packing list? If not, contact us at service@key.net with your order information.

Check prior to placing the equipment:

  • Do you have access to the drawings - electronically or printed? You will need to refer to the drawings for power, water, air and clearance requirements.
  • Do you have the wiring, conduit or piping ready for the electrical connections? Or have the labor scheduled? Remember to include any ancillary equipment such as a chiller for a sorter.
  • Did you run an Ethernet cable for the sorter’s Internet connection? This is important for post-installation remote support.
  • If required, do you have the air and water supply piping ready or scheduled for installation?

Check after placing the equipment:

  • Have you placed the equipment and any ancillary components in the final location?
  • Prior to connecting the air and water lines, did you blow them out to remove any debris?
  • Prior to connecting the air and water pipes, did you check for leaks?
  • Have you connected the power to the main power disconnect for the equipment?

As your partner, we want to ensure your equipment is ready for the next startup, whether that is after the installation of new equipment, or a planned shutdown. Let us know how we can help your team be successful.