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Technical Support
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Our staff of trained and experienced Service technicians is available for installation, start-up, training, preventative maintenance
programs and emergency assistance,
24 hours a day, 7 days a week.
When calling for customer service, please have the following information at hand:
- Company name and location of your plant
- Equipment name, model, and serial number found on the equipment drawings and the equipment nameplate
- Complete description of problem (including all details, equipment drawing numbers, and measurements available)
- Name of the person at your plant requesting assistance
- Your telephone and fax numbers
+An additional charge is assessed for after-hours parts and handling, and a premium hourly rate is charged for after-hours service. For this reason, we recommend using the emergency phone numbers listed below for emergencies only.
North America, Mexico
Corporate Headquarters
Key Technology, Inc.
150 Avery Street
Walla Walla, WA 99362 USA
Tel: +1 877 878-4631
Fax: +1 509 394-3386
Emergency: +1 509 520-2888
Australia, New Zealand
Key Technology Pty Ltd.
Key Technology Australia Pty Ltd
Unit 6, 7-11 Rodeo Drive
Dandenong South
Victoria 3175
Australia
Tel: +61 3 8710 8200
Fax: +61 3 8710 8299
Emergency Tel: +61 3 9552 9219
China
Key Technology (Shanghai) Co. Ltd.
G Part, 1st Floor, Feng Gu Bldg.
No. 88 Taigu Road
Waigaoqiao Free Trade Zone
Shanghai 200131 PRC
Tel: +86 21 28935388
Fax: +86 21 28935380
Europe, Middle East, India, Africa
Key Technology BV
Beijerstraat 10
4112 NE Beusichem
The Netherlands
Tel: +31 (0) 345-509900
Fax: +31 (0) 345-585882
Emergency Tel: +31 (0) 345-509915
All Other Locations
Key Technology, Inc.
150 Avery Street
Walla Walla, WA 99362 USA
Tel: +1 877 878-4631
Fax: +1 509 394-3386
Emergency Tel: +1 509 520-2888