Home > Service And Support > Technical Support

Technical Support

Key Technology Customer Support

Our staff of trained and experienced Service technicians is available for installation, start-up, training, preventative maintenance
programs and emergency assistance,
24 hours a day, 7 days a week.


When calling for customer service, please have the following information at hand:

  • Company name and location of your plant
  • Equipment name, model, and serial number found on the equipment drawings and the equipment nameplate
  • Complete description of problem (including all details, equipment drawing numbers, and measurements available)
  • Name of the person at your plant requesting assistance
  • Your telephone and fax numbers

    +An additional charge is assessed for after-hours parts and handling, and a premium hourly rate is charged for after-hours service. For this reason, we recommend using the emergency phone numbers listed below for emergencies only.  

    North America, Mexico

    Corporate Headquarters
    Key Technology, Inc.

    150 Avery Street

    Walla Walla, WA 99362 USA

    Tel: +1 877 878-4631

    Fax: +1 509 394-3386

    Emergency: +1 509 520-2888

    service.info@key.net

     

    Australia, New Zealand

    Key Technology Pty Ltd.

    Key Technology Australia Pty Ltd

    Unit 6, 7-11 Rodeo Drive

    Dandenong South   
    Victoria   3175

    Australia

    Tel: +61 3 8710 8200

    Fax: +61 3 8710 8299

    Emergency Tel: +61 3 9552 9219

    service.info@key.net

     

    China

    Key Technology (Shanghai) Co. Ltd.

    G Part, 1st Floor, Feng Gu Bldg.

    No. 88 Taigu Road

    Waigaoqiao Free Trade Zone

    Shanghai 200131 PRC

    Tel: +86 21 28935388

    Fax: +86 21 28935380

    service.info@key.net

     

    Europe, Middle East, India, Africa

    Key Technology BV

    Beijerstraat 10

    4112 NE Beusichem

    The Netherlands

    Tel: +31 (0) 345-509900

    Fax: +31 (0) 345-585882

    Emergency Tel: +31 (0) 345-509915

    keybv@key.net

     

    All Other Locations

    Key Technology, Inc.

    150 Avery Street

    Walla Walla, WA 99362 USA

    Tel: +1 877 878-4631

    Fax: +1 509 394-3386

    Emergency Tel: +1 509 520-2888

    service.info@key.net


    Key Technology | 150 Avery Street, Walla Walla, WA 99362 USA