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Technical Support
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Our staff of trained and experienced Service technicians is available for installation, start-up, training, preventative maintenance programs and emergency assistance, 24 hours a day, 7 days a week.
When calling for customer service, please have the following information at hand:
- Company name and location of your plant
- Equipment name, model, and serial number found on the equipment drawings and the equipment nameplate
- Complete description of problem (including all details, equipment drawing numbers, and measurements available)
- Name of the person at your plant requesting assistance
- Your telephone and fax numbers
+An additional charge is assessed for after-hours parts and handling, and a premium hourly rate is charged for after-hours service. For this reason, we recommend using the emergency phone numbers listed below for emergencies only.
North America, Mexico
Corporate Headquarters
Key Technology, Inc.
150 Avery Street
Walla Walla, WA 99362 USA
Tel: +1 509 529-2161
800: +1 877 878-4631
Fax: +1 509 394-3386
Emergency: +1 509 520-2888
Australia, New Zealand
Key Technology Pty Ltd.
One Fir Street
3172 Dingley
Victoria, Australia
Tel: +61 3 9552 9200
Fax: +61 3 9552 9292
Emergency Tel: +61 3 9552 9219
China
Key Technology (Shanghai) Co. Ltd.
G Part, 1st Floor, Feng Gu Bldg.
No. 88 Taigu Road
Waigaoqiao Free Trade Zone
Shanghai 200131 PRC
Tel: +8621 58683169
Fax: +8621 58683165
Emergency Tel: +86 13901991246
Emergency Tel: +86 13918321835
Europe, Middle East, India, Africa
Key Technology BV
Beijerstraat 10
4112 NE Beusichem
The Netherlands
Tel: +31 (0) 345 509900
Fax: +31 (0) 345 585882
Emergency Tel: +31 (0) 345 509915
All Other Locations
Key Technology, Inc.
150 Avery Street
Walla Walla, WA 99362 USA
Tel: +1 509 529-2161
Fax: +1 509 394-3386
Emergency Tel: +1 509 520-2888